Privacy Policy

Last Updated: July 23, 2026

In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, Gleam AI Inc. and its affiliates (“Relm”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) in connection with relmhq.com and its subdomains (“Website”) and the services provided by Relm on our Website or directly by Relm (collectively with the Website, the “Services”).

We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal information. Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.

Table of contents:

This Privacy Policy may be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement material changes in the way we use your personal information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our website or by other means and take any additional steps as required by applicable law.

  1. WHAT PERSONAL INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED
    1. We Process the Following Personal Information:
      1. Information provided through the Services (e.g., log-in information).
        1. Personal Data we collect: We collect personal information that you voluntarily provide, such as your full name, email address, password, company, industry as well as any other information that you decide to provide us. We also collect the contact and billing information of our customers.
        2. For what purpose: We will use the information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Services and to process your requests; (iii) communicate with you about your use of the Services and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the Services; (v) send you push notifications and/or emails and notifications regarding your account or certain features of the Services, including, updates pertaining to your subscription, and related to the services we provide you with; (vi) to personalize your experience with our Services; (vii) to allow you to create more users and administrate your users; (viii) to generally administer and improve the Services; and (ix) to send you marketing communications via email.
        3. Legal basis (GDPR only, if applicable): Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering a contract, compliance with legal obligations (e.g. tax laws, bookkeeping laws, etc.), legitimate interest (to send you contract-related communication and in certain cases where permitted under applicable law, B2B marketing), and/or consent (for marketing purposes, if required under applicable law).
      2. Information provided through the Website.
        1. Personal Data we collect: When you use and/or interact with our Website, we collect and process your full name, company, email address, and/or any other information you choose to provide us with, for example, when you send us a “Request Access” request for a demo or contact us.
        2. For what purposes: We will use your information to allow you to make use of our Website, including, (i) if you request a demo, we will use your personal information to process and answer your request for a demo; (ii) to answer your questions and to allow you to communicate with us; (iii) to analyze your use of our Website and to improve our Website; (iv) to provide you with a quote; and (v) to customize your experience.
        3. Legal basis (GDPR only, if applicable): Performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract and/or legitimate interest (e.g. respond to a query sent by you, marketing) or consent (for marketing, if required under applicable law).
      3. Information automatically collected when you browse our Website.
        1. Personal Data we collect: We automatically collect certain information through your use of Website and Services, such as cookie, pixels, tracking technologies and similar identifiers (“Technologies”), your Internet protocol (IP) address, and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of the Services and Website.
        2. For what purposes: We use such information to analyze use trends of the Website, maintain and improve the functionality of the Services and marketing and promotional efforts; we may also share certain of this information with third parties. If you would like to opt out of the cookies and similar technologies we employ on the Website and Services, you may do so by blocking, deleting, or disabling them as your browser or device permits or by changing your setting and preferences, by writing us to the email address: legal@relmhq.com. For more information please read our cookies policy: https://relmhq.com/cookies.
        3. Legal basis (GDPR only, if applicable): Legitimate interest (e.g., essential cookies required for the operation of the Website) or Consent (e.g., non-essential cookies, to the extent required under applicable law).
      4. Information from Other Sources.
        1. Personal Data we collect: Relm also obtains your contact details from other sources, including publicly or commercially available information, and through third-party data platforms, partners and service providers.
        2. For what purposes: To establish a first business connection and to send marketing communications.
        3. Legal basis (GDPR only, if applicable): Depending on the context, legitimate interest or performance of a contract.

      Please note that some of the above-mentioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your information and further use it for internal and external purposes, including, without limitation, to analyze and improve Relm’s Services (including through the use of artificial intelligence), for marketing purposes such as periodic trends report and blog posts, and for research purposes. We will use this anonymous, aggregate or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them and/or to develop new product features and improve existing offerings).

  2. HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION
    1. Security. We have implemented and maintained reasonable technical, organizational and security measures designed to protect your information. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
    2. Retention of your information. Your information will be stored until we delete our records, and we proactively delete it if you send a valid deletion request. Please note that in some circumstances we store your information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.
  3. HOW WE SHARE YOUR PERSONAL INFORMATION

    We share your information as follows:

    1. The information Relm gathers is shared with our partners and other third parties.
    2. We also share information with our affiliated companies.
    3. We use third party service providers to process your information for the purposes outlined above, including, without limitation:
      1. With cloud service providers for hosting purposes;
      2. With websites and web content creation platforms in order to help us manage our Website;
      3. With email providers, marketing, CRM, other similar tool providers;
      4. With analytic companies, in order to help us understand and analyze information we collect in accordance with this policy; and
    4. To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Relm, our Services, customers, employees, property, and the public.
    5. If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third-party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your information in connection with the foregoing events.
    6. Where you have otherwise provided your consent to us for sharing or transferring your information.
  4. YOUR PRIVACY RIGHTS
    1. The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):
      1. You have the right to withdraw consent to the processing, where consent is the basis of processing.
      2. You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.
      3. You have the right to demand rectification of inaccurate personal information about you. We will promptly correct any information found to be incorrect.
      4. You have the right to object to unlawful data processing under certain conditions.
      5. You have the right to the erasure of past data about you (your “right to be forgotten”) under certain conditions.
      6. You have the right to demand that we restrict the processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or if you believe your personal information is inaccurate.
      7. You have the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
      8. The personal information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by Relm by contacting Relm directly or by following the instructions through the unsubscribe options in our email messages.
    2. You can exercise your rights by contacting us at legal@relmhq.com. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly in accordance with applicable law or inform you if we require further information in order to fulfill your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honouring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
    3. Deleting your account: Should you ever decide to delete your account, you may do so by emailing legal@relmhq.com. If you terminate your account, any association between your account and personal information we store will no longer be accessible through your account.
    4. Marketing emails – opt-out: You may choose not to receive marketing email of this type by sending a single email with the subject “BLOCK” to legal@relmhq.com. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
  5. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
    1. We store the personal information with the following storing companies: Google Cloud Platform and Cloudflare.
    2. In order to run our business and provide our Website and Services to you, we transfer personal information to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction. Therefore, your personal information may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever we make such transfers, we will use commercially reasonable efforts to implement an appropriate level of protection to your personal information by implementing at least one of the following safeguards:
      1. making sure the destination country has been deemed to provide an adequate level of protection for personal information; and/or
      2. by executing implement data onward transfer instruments such as data processing and protection agreements.
  6. USE BY CHILDREN. We do not offer our products or services for use by children and, therefore, we do not knowingly collect information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provide information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at legal@relmhq.com.
  7. INTERACTION WITH THIRD PARTY PRODUCTS. We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
  8. ANALYTIC TOOLS/COOKIES
    1. Visitor identification. The Website uses RB2B, a third-party visitor-identification and marketing-analytics tool, which uses your IP address and related information to identify the company, or, in some cases, the individual associated with your visit. We use this information for business-development and marketing purposes, and we may share limited information with RB2B for these purposes. These are non-essential cookies and are placed only where you have consented; you can withdraw your consent or opt out at any time through our cookie preferences or by contacting us at legal@relmhq.com. For the full list of tools and cookies we use, please see our Cookies Policy.
    2. We use log files. We use such information to analyze trends, administer the Website, track users’ movement around the Website, and gather demographic information.
    3. We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.
  9. CONTACT US. If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at legal@relmhq.com.